Subscription & Cancellation Policy
Effective: 3 October 2026
Access plans
The first 10 days include up to 10 guided documents. Afterwards Essential Access allows 2 new documents per calendar month using Tax invoice and Site inspection report. Saved documents remain available. The API Assistant is available with Professional and eligible original plans; Starter and free access use guided tools without API AI.
Paying for a month
Starter costs R99 and includes 10 new documents per 30-day paid period. Professional costs R249 and includes 50 new documents and 50 assistant requests per 30-day paid period. The period begins at verified activation. Enterprise requirements and allowances are agreed in a written quote. A Yoco checkout or EFT proof alone does not activate paid access. After the payment is independently verified, the authorised Cossa billing account reviews and approves access. We will address payment or approval issues through the support contact below. Existing original R99 Professional subscribers retain their purchased plan: 100 new documents and 50 assistant requests per calendar month. A different plan can be selected after the existing paid period expires.
Allowances
One newly saved document uses one document credit. Editing, reopening and exporting a saved draft again do not use a new credit. A connected document saved as a new invoice or receipt uses a credit. Credits do not roll over. Assistant requests sent for processing consume the displayed request allowance; a failed provider response may consume a request. There are no automatic paid overages. Contact support about unsuccessful requests.
Renewal
Yoco does not automatically charge you again. To extend access, make another payment for the same plan for review and approval. Unused paid time carries forward when you renew early. When paid access ends, your account returns to the limited free plan; your saved documents remain accessible.
Payment issues
A pending, failed or unverified payment does not unlock paid features. For payment questions email cossa@cossanexusholdings.co.za.
Price changes
The selected plan and displayed price apply to the current checkout. Any future price change will be shown before you make another payment.
Refunds
Refund requests are handled under the NexDocs Refund Policy and applicable South African law.