NexDocs Refund Policy
Effective: 22 September 2026
Trial period
NexDocs provides a 10-day free trial for eligible new accounts. Users can evaluate the service during the trial before choosing a R99 payment for one month of paid access. The limited free plan remains available.
Cancellation is different from a refund
Yoco access does not renew automatically. Choosing not to make another payment does not automatically refund a period already paid for.
Incorrect, duplicate or unauthorised charges
If you believe you were charged an incorrect amount, charged more than once for the same billing period, or charged without valid authorisation, contact us promptly. We will investigate the transaction and, where a refund or correction is due, process it through the appropriate payment channel.
Other refund requests
Other requests are assessed on their facts, the service already supplied, the reason for the request and applicable South African consumer law. NexDocs does not promise unconditional refunds for already-consumed subscription periods. Nothing in this policy limits rights that a consumer has under applicable law.
How to request review
Email cossa@cossanexusholdings.co.za with the NexDocs account email, transaction reference if available, charge date, amount and reason for the request. Do not email card numbers, CVV codes, passwords or other payment credentials.
Merchant
NexDocs is operated by Cossa Nexus Holdings (Pty) Ltd, South Africa. Support: +27 67 801 1907.